Privacy policy

This document describes how we use, share and process your personal data and how we use cookies It is an integral part of the Weiss Simulation Terms and Conditions and can be updated from time to time. It also tells you how you can contact us if you have any questions about your personal information.

1. What kind of personal information does Weiss Simulation use?

When you send your data through Contact Form, you will be asked for your Name and Surname, Company and Email address.

When you visit our website, even if you don’t send a contact form, we may collect certain information, like your IP address or browser type, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics as well as location details. We might also calculate and process data related to the type of APPS installed on a mobile device, such as the name of the APP, the description of the APP and the category it belongs to. If enabled in the application settings, we may collect and process the geolocation data when you are using our services, the geolocation may be obtained from the access information such as your IP address or during the transportation with the GPS tracking system in the vehicles. None of this information alone will be able to tell us who you are, but it can still be considered as personal information.

We may also receive information about you when you use certain social media services.

2. Why does Weiss Simulation collect, use and share your personal information?

A. Marketing activities: We may use your information for marketing activities, as permitted by law. For example:

Marketing communications:

When you send us your email through Contact Form, we may use your contact information to send you news about our products and services. We also send our customers regular newsletters by email. This might include the processing of your personal data for customizing the communication, such as language settings, etc. We may also include an advertisement of a third person in our notifications.

When we believe that a particular offer may be of interest to you, we may decide to make contact.

We will only contact you if you have given your consent to such processing and for this purpose or in some cases on the basis of legitimate interest.

You can opt-out or unsubscribe from marketing communication at any time.

Marketing customization:

Based on the information you share with us, individualized offers may be shown to you on our website, in mobile apps or on third-party websites, including social media sites.

We will only process your personal data for this purpose if you have given your consent to such processing and for this purpose.

You can opt-out from marketing profiling at any time.

Market research:

We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent. However, this data shall only be anonymized.

B. Other communications: There may be other times when we get in touch by email. There could be a number of reasons for this:

  • We may need to respond to and handle requests you have made.
  • If you have not finalized your registration on our Education website, we may email you a reminder to continue with your registration. We believe that this additional service is useful to you because it allows you to carry on with a registration without having to search for the education event such as webinar again or fill in all the details from scratch.
  • When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with Weiss Simulation.
  • We may also send you other material related to your enquiries, such as how to contact Weiss Simulation.

The basis for processing your personal information is our legitimate interest to provide you with a quality service.

C. Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

The basis for processing your personal information is our legitimate interest to protect vital interests of our customers and our own and/or legal obligations under applicable legislation.

D. Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our services. The basis for processing your personal information is our legitimate interest of commercial nature.

3. How does Weiss Simulation use social media?

We use social media to promote our partners’ offers and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the Weiss Simulation website. Therefore, when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, Weiss Simulation uses social media by maintaining accounts on several social media sites. These social media services may allow you to share information with Weiss Simulation. The information you choose to share with us may include the basic information that is already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience on our website. It facilitates things like personalizing our website to suit your needs, connecting you with your friends and analyzing and enhancing our services.

We may also enable you to sign in to Weiss Simulation services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

4. How does Weiss Simulation share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

Third-party service providers: We may use third-party service providers to process your personal data on our behalf for the purposes specified above. For example when a situation requires it, we may work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertising networks to market our services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these cases will be bound by confidentiality agreements and will not be allowed to use your personal data for any purposes other than those specified above.

Our business partners: We work with partner websites to distribute the services listed on our website. In this context, your information is governed by the privacy policies of these business partners.

Competent authorities: We may share your personal information with governmental or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

COOKIES

1. What is a cookie?

A cookie is a small piece of data that a website places on your computer, and are sent back to the website whenever you visit another document on the same website. They are used mainly to identify each user from thousands of others who might be using the website at the same time, and are essentially a computer’s equivalent of recognizing a face.

Some cookies are deleted the moment you close your browser. These are called session cookies because they last only so long as the session does, and are not preserved beyond that. Such cookies typically store only an identification code readable only by the website that set them, and are used, for example, to know which of the currently open shopping carts is yours.

Others have an expiration date, and might be used to remember that you have already logged in on a website, or store some preferences, such as language.

Each website can only access cookies that it itself has saved, and not any other website’s data.

Weiss Simulation cookies

Cookie name Life time Used for
_gs_m session This cookie identifies you from all other users who are visiting the website at the same time you are. It allows us to remember your activities and entered data as you move from one page to the next. The code stored here is randomly generated and doesn’t contain any meaningful information.
_gsf_user 3 years If you have logged in, this cookie contains a code which will allow the website to recognize you at the next visit, so you won’t have to log in again. This code will be meaningful only to the Weiss Simulation website and does not store any personal information.
_gsf_conf 20 years This cookie stores the information that you have seen the notification about our use of cookies and closed it.
_gsf_cookies 20 years This cookie stores the choice about the storage of inessential and commercial cookies.
_gsf_ga 20 years This cookie stores the choice about the use of analytical services.
_gsf_aff_alias 21 days If you have visited the site through an affiliate link, the reference of the affiliate will be saved in this cookie, so that any order you make will be properly attributed.
_gsf_ret_usr 5 years This cookie stores information that you have made a purchase.

Google Analytics

We use Google Analytics for statistical reports which help us to continually improve experience and our services.

Cookies saved by Google Analytics:

Cookie name Life time Used for
_ga 2 years This cookie contains a uniquely generated code and is used to distinguish users from each other.
_gat 10 minutes Used to throttle request rate.
__utmx 18 months Used to determine a user’s inclusion in an experiment.
__utmxx 18 months Used to determine the expiry of experiments a user has been included in.

More about Google Analytics’ cookies: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Google’s privacy policy: https://www.google.com/policies/privacy/

Hotjar

The Hotjar service measures how visitors use our website, allowing us to identify any potential issues with the user experience and fix them as soon as possible.

Cookie name Life time Used for
_hjIncludedInSample 1 year This cookie is set to let Hotjar know whether a visitor is included in the sample which is used to generate funnels.

More about Hotjar’s cookies: https://www.hotjar.com/cookies

Hotjar’s privacy policy: https://www.hotjar.com/privacy

Intercom

Intercom provides a chat functionality and other marketing services, helping us to better reach our customers.

Cookie name Life time
intercom-id 20 years
intercom-id-***** 20 years
intercom-visitor-session-***** 20 years
_mkra_ctxt 5 seconds

Intercom’s privacy policy: https://www.intercom.com/privacy

We also use some components provided by other companies, some of which may save their own cookies on your computer. These cookies will be tied to their websites.

YouTube, Google Maps, and other Google services

Videos and maps are served from Google’s servers. If you are logged in into these services, the experience may be personalized. Most cookies are valid for up to 2 years, except for the “CONSENT” cookie, which is valid until 2038 and stores the information on whether the user has agreed to Google’s privacy policy.

More about cookies on Google’s websites: https://www.google.com/policies/technologies/cookies/

Google’s privacy policy: https://www.google.com/policies/privacy/

DoubleClick

DoubleClick provides advertising services and uses cookies “test_cookie”, “id”, and “IDE” with life time of up to 2 years.

More about DoubleClick cookies: https://support.google.com/adsense/answer/2839090

Google’s privacy policy: https://www.google.com/policies/privacy/

Facebook

We include a Facebook web beacon for the purposes of advertising. Facebook’s web beacon uses “fr” cookie to uniquely identify the user and browser, and is saved for 90 days. We also use Facebook Login for faster and easier purchase experience.

More about Facebook cookies: https://www.facebook.com/policies/cookies/

Facebook’s privacy policy: https://www.facebook.com/about/privacy

2. Why do websites use cookies?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So, cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.

3. Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

4. How does Weiss Simulation use cookies?

We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses the following types of cookies: technical, functional, analytical, and commercial cookies.

5. Does Weiss Simulation use third-party cookies?

Yes, Weiss Simulation uses the services of trusted and recognized online advertising and marketing companies. Weiss Simulation may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.

The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.

6. Does Weiss Simulation use web beacons?

In addition to using cookies, Weiss Simulation sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that is delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a booking.

7. How long do Weiss Simulation cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some is twenty years from your last visit to our website.

You can erase all cookies from your browser any time you want.

8. How can you manage your cookie preferences?

In your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

Some services also provide an option to opt out:

If you choose not to accept certain cookies, you may not be able to use some functions on our website. If you opt out of personalized advertising, you will still be subjected to adds, however they will not be customized according to your preferences and browsing habits.

SECURITY

1. What security procedures does Weiss Simulation put in place to safeguard your personal data?

In accordance with applicable legislation and industry standards, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.

We use appropriate systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work and we monitor the audit trail of the data accessed.

Weiss Simulation shall anonymize any personal information about you as soon as the process and obligations of Weiss Simulation permit it. When possible, personal information shall be pseudonymized to ensure security and minimize the number of persons that can access the information, additionally whenever possible (data not needed for purposes stated above) Weiss Simulation shall delete identifiable personal information about you.

For the purpose of marketing activities in accordance with the personal data processing agreement (model clauses) Weiss Simulation may share your personal data (name, surname, email address, telephone number, information on accessing the system, chosen language of the internet page, information regarding the survey, session information) with the company Intercom, based in USA, that is abiding by the Regulation (EU) 2016/679 – General Data Protection Regulation. The company Intercom is processing the personal data in the name and for Weiss Simulation in the scope of the authorization given by Weiss Simulation in accordance with this Privacy Policy.

Your credit card details – when they are needed as part of the registration process – are not stored in the Weiss Simulation system except when you specifically agree.

2. Children

We do not knowingly process personal data of persons under 16 years for marketing activities if these are to be carried out on the basis of consent of the data subject, but we may collect or process personal information based on other lawful bases for processing under the GDPR.

CONTACT

1. How can you control the personal data you have given to Weiss Simulation?

You always have the right to review the personal data we keep about you. You can retract your consent in the same way that it was given, or you can request an overview of your personal data by emailing us at marketing@wsimulation.eu Please write “Request for personal data” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

You can also ask us to remove your personal data from our customer database by sending us an email to marketing@wsimulation.eu with “Request for removal of personal information” in the subject line.
You also have the right to request a correction or transfer of your personal data we keep by contacting us at the same email address (marketing@wsimulation.eu), however these can be limited in accordance with applicable legislation.

2. Your comments on the processing of personal data on the Weiss Simulation website.

Weiss Simulation controls the processing of personal information on its website. If you have any suggestions or comments about this privacy notice, please send an email to marketing@wsimulation.eu.

NOTICE

Weiss Simulation and its subsidiaries undertake to protect your privacy, act in accordance with law and to do everything in their power to secure the data you provided. The provided personal data will only be used by Weiss Simulation for the purpose and in ways as stated above. Weiss Simulation has no intention to send you any messages or notices of improper subject matter.

The Weiss Simulation web page includes links to web pages of other organizations, companies or persons. Weiss Simulation takes no responsibility for the privacy policies and substance of thoese web pages. The links are meant only as a helpful tool for the customer, who might be interested in the functioning of Weiss Simulation

Weiss Simulation has discretion to change, adapt, add or remove parts of this Privacy Policy, and therefore invites you to check the Policy from time to time to inform yourself of the changes. In cases of major changes of the Privacy Policy, you shall be notified via email.

By using the Weiss Simulation web page after the policy change you agree to the changes.

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